Suraja Antarajaya, I. N. “Menciptakan Keunggulan Bersaing Melalui Customer Relationship Management (Studi Kasus: Politeknik Ganesha Guru)”. Jurnal Sistem Dan Informatika (JSI), Vol. 10, no. 2, Nov. 2017, pp. 177-90, https://jsi.stikom-bali.ac.id/index.php/jsi/article/view/78.